PRIVACY POLICY
At MyAnmol, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use www.myanmol.com or our mobile application.
1. Information We CollectTo provide financial services,
We collect the following:Personal Identifiers:
Name, date of birth, gender, and contact details (email, mobile number, and address).
KYC Information: PAN card, Aadhaar details, signature, and other identity proofs required by SEBI/IRDAI.Financial Data: Bank account numbers, income details, and transaction history for processing investments through platforms like NSE NMF-II or BSE Star MF.Usage Data: IP address, browser type, and app usage patterns to improve our service.
2. Purpose of Data Collection
We use your data strictly for:
Processing your investment requests and insurance applications.Verifying your identity as per mandatory KYC and Anti-Money Laundering (AML) laws.Providing updates on your portfolio and new financial products.Ensuring security and preventing fraudulent activities.
3. Data Sharing and Disclosure
We do not sell your personal data. We only share information with:
Regulatory Bodies: SEBI, IRDAI, or government agencies when required by law.Service Partners: Asset Management Companies (AMCs), Registrars (CAMS/KFintech), and transaction platforms (NSE/BSE) to execute your orders.Security Providers: Third-party tools used for encryption and secure data storage.
4. Data Security
We use advanced Secure Socket Layer (SSL) encryption to protect your data during transmission. Access to your portfolio is restricted by your unique Login ID and Password. For your safety, our system automatically logs you out after 30 minutes of inactivity.
5. Your Rights (DPDP Act Compliance)Under India's Digital Personal Data Protection (DPDP) Act,
You have the right to:
Access & Correction: Review and update your personal data.Withdraw Consent: You can opt-out of marketing communications at any time.Erasure: Request deletion of non-essential data (subject to statutory retention periods for financial records).
6. Contact & Grievance Redressal For privacy concerns or to exercise your data rights, please contact:
Phone : +91-9742826665
Email: mutualfunds@myanmol.com
Corporate Office: 4th Floor, No. 39/1, 33rd Cross Road, Jayanagar 4th T Block, Bangalore 560041.
INVESTOR GRIEVANCE REDRESSAL POLICY
1. OBJECTIVE
The objective of the policy is to address the grievances of the customers. One of the core valueof our company is “Customer first” and we ensure that customers are satisfied with the servicesrendered by us. This policy has been formulated in order to ensure that grievances of thecustomers are effectively & timely redressed.
2. POLICY
The company has a separately designated investor grievances email idgrievance@myanmol.com on which the client or investor can lodge a complaint. The designatedemail‐id is displayed on the website of the Company www.myanmol.com
RECEIPT OF COMPLAINT
Anmol can receive client complaint either directly from client ‐ in any of the modes viz physicalletters, fax, e‐mail, phone and personal visit.Handling of all investor grievances is a centralized function and is being handled by ComplianceDepartment at the Corporate office of the company.
RECORDING OF COMPLAINT
A Register of Complaints is maintained in accordance to the rules, regulations, Bye laws anddirectives of the Exchanges/SEBI stating complete detail of complaints.All the Investors complaints are recorded immediately in Investor Grievance Register maintainedseparately for each Exchange and Depository. The Complaint received either physically orelectronically by email shall be filed serially. The Senior Manager will be responsible forreceiving and recording all the Investor complaint.
HANDLING OF COMPLAINT
It will be the duty of Senior Manager to ensure that the complaints received from investors areredressed earliest and without delay.All the Investor Grievances received are verified and scrutinized by the compliance department.On receipt of the complaint, the Senior Manager can seek further information from thecomplainant and also seek any details/information from the concerned department/officials/Sub‐Brokers/Authorized Person for verification against allegations made in thecomplaint. If there is no response from concerned department/officials/Sub‐Broker/AuthorizedPerson within 7 working days of the complaint, the same is escalated to the Compliance Officer.The company has set a target period of maximum 30 days for redressal of any complainant andproviding prompt reply to the Investor.Once the complaint is resolved/closed, the Compliance Officer gives the sign‐off.
REVIEW OF COMPLAINT
The Senior Manager regularly monitors and reviews complaints according to its nature,originating branch, against a particular employee and/or sub‐brokers, authorized person etc.and on the basis of such analysis, inform the management to take adequate steps to strengthenthe systems.The Compliance Officer reviews the status of pending complaints.A MIS of the complaints received, pending and resolved during the Quarter are placed beforethe Board of Directors of the company for their review and necessary advice.
3. MAINTAINENCE OF RECORDS
The Complaint Register will be maintained for such period as prescribed by regulatory authority.
4. REVIEW OF THE POLICY
This policy is to be reviewed as & when management thinks fit or whenever changes aremandated by statutory authorities.