THE MOST IMPORTANT SKILL FOR INTERACTING WITH PEOPLE

In his influential book, The 7 Habits of Highly Effective People, Dr. Stephen Covey recounts a powerful experience he had while riding a train. Covey observed two children causing a disturbance, seemingly ignored by their father. Frustrated, Covey approached the man and said:

"Sir, your children are really disturbing a lot of people. I wonder if you couldn’t control them a little more?"

The man looked up, appearing to grasp the situation for the first time. With a soft voice, he replied:

"Oh, you’re right. I guess I should do something about it. We just came from the hospital where their mother died about an hour ago. I don’t know what to think, and I guess they don’t know how to handle it either."

In that instant, Covey’s perspective shifted dramatically. His irritation vanished, replaced by deep compassion and empathy for a man navigating a profound loss. Covey later reflected on how quickly his feelings changed once he understood the man’s circumstances, a lesson that underscores the importance of empathy in human interactions.

LIVING MORE COMPASSIONATELY

If you treat every person you encounter as though they are facing a difficult challenge, chances are you will be right more often than not. Simple acts of kindness — a few kind words, a warm smile, a listening ear — can offer a lifeline to those silently struggling.

Ask people how they are truly doing. A genuine question like, "I know you’re going through a lot right now. How are you holding up?" can be incredibly impactful.

You may witness tears or a wave of relief. Few people experience sincere compassion and consideration in their daily lives. Your willingness to connect could be the lifeline they desperately need.

SMALL ACTS, BIG IMPACT

Many people go unrecognized for their relentless efforts. Take, for instance, a mother who tirelessly manages her job, household, and family expectations. Despite her unwavering dedication, she may rarely hear words of appreciation or gratitude. A single thoughtful compliment or a moment of acknowledgment can mean the world to her.

Imagine how many people in your life could use a few kind words today. Your colleagues, friends, family members — each may be carrying a burden that is invisible to you. Small, sincere gestures of appreciation can provide them with the strength to keep going.

CONCLUSION

Harriet Beecher Stowe once said, "The bitterest tears shed over graves are for words left unsaid and deeds left undone."

You never truly know the battles people are fighting. By treating others with compassion and empathy, you not only uplift them but also create a ripple effect of kindness. You could be the reason someone feels seen, valued, and heard today.

Take a moment to connect:

• Send a text to a friend, letting them know you are thinking of them.

• Call a loved one and genuinely ask how they are doing.

• Apologize to a co-worker for a misunderstanding.

• Express your appreciation to your mom, spouse, or partner.

• Say, "I love you" more often.

  
  

As William Shakespeare wrote, "They do not love that do not show their love." Let today be the day you show it. You never know the impact a few kind words can have.